David Cowan
Making Connections For a Living
- Role
- Quality Control Analyst Ii at Technical Safety Services
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About David Cowan
Detail-oriented customer-focused support professional with over 15 years experience…
Experience
Quality Control Analyst Ii
Aug 2023 — Present · Santa Clara, CA, US
Ensures conformance of TSS field documentation and test results to client, federal, and internationalspecifications.• Coordinates with internal departments to correct field documentation, log errors, and obtain supportingdocuments.• Maintains client-specific documentation to ensure all internal stakeholders are aligned with currentknowledge and best practices.• Publishes work instructions for new analysts and cross-functional colleagues to process formal reportsand internal support tickets.
Education
St. Mary's College of Maryland
Theatre/Theater
1998 — 1999
Skills
- Crm
- Social Media
- Social Networking
- Social Media Marketing
- Direct Marketing
- Customer Relationship Management (Crm)
- Online Advertising
- Enterprise Software
- Salesforce.com
- Poetry
- Text Editing
- Email Marketing
- Creative Writing
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