Daunya Gentolizo

About Daunya Gentolizo

I’m a strategic integrator focused on aligning commercial strategy, operations, and technology-enabled go-to-market (GTM) readiness in the global gaming and entertainment technology industry.As Director of Commercial Strategy & Operations – GTM Readiness & Pre-Installation Services at IGT, I lead enterprise frameworks that improve visibility, enable governance, and drive execution across product, service, and commercial teams. My work centers on ensuring predictable installs, scalable launches, and operational readiness that connect strategy to delivery.I apply AI-enabled insights and iterative communication methods to enhance forecast accuracy, decision quality, and collaboration. Recently, I completed a professional certificate in Applied Business Science with a concentration in AI Prompting through UNLV Lifelong Learning, strengthening how I integrate human expertise and AI to achieve reliable, actionable results.In 2025, I was honored by the Nevada Women’s Fund as a Woman of Achievement for leadership and service to the Northern Nevada community — recognition that reflects my commitment to professional excellence, collaboration, and community impact.My career began in the entertainment industry, where I led customer-facing teams at Camelot Music before moving into customer service leadership at Limited Credit Services, technical writing and project management at Write On the Edge, and ultimately product operations and commercial strategy at IGT. This path built a foundation in communication, clarity, and cross-functional leadership that continues to guide how I deliver readiness at scale.Focus areas: GTM Strategy & Readiness Governance · Cross-Functional Alignment & Visibility · AI-Enabled Decision Support · Pre-Installation & Service Execution · Change Leadership & Business IntegrationKey Skills: GTM Strategy & Readiness · Cross-Functional Leadership · AI-Enabled Decision Support · Program & Project Management · Strategic Communication

Experience

1. Director, Commercial Strategy & Operations Gtm Readiness & Pre-installation Services

   IGT

   Aug 2022 — Present · NV, US

   Lead GTM Readiness and Pre-Installation Services for IGT\'s Commercial Strategy & Operations organization, aligning sales, delivery, and product teams to ensure readiness from quote through installation while driving key business objectives.This role evolved through previous director positions in Product Operations, Sales Support, and Technical Operations as part of company reorganization, expanding scope to include readiness governance and executive-facing program management.Key Responsibilities & Achievements:• Direct Sales Support operations, including Salesforce opportunity management, quoting accuracy, and commercial governance to strengthen visibility and forecasting.• Oversee delivery scheduling and capacity planning, managing human and hardware resources based on sales funnel trends and production demand.• Lead a phase-gate readiness process, guiding cross-functional teams through validation checkpoints between software QA and live deployment to ensure product, customer, and installation readiness.• Program-manage cross-organizational initiatives, serving as an executive-facing integrator who aligns Commercial Strategy, Product, R&D, and Services around shared milestones and outcomes.• Advance GTM and New Product Introduction best practices, creating repeatable frameworks that improve predictability, transparency, and accountability.• Integrate AI-enabled and data-driven insights to enhance forecasting accuracy, readiness indicators, and decision-making.

Education

• University of Nevada, Reno

  Professional Certification - Business Fundamentals (multi-week intensive program)

  2006

• University of Nevada-Las Vegas

  Certificate, Applied Business Science (Concentration: AI Prompting)

Skills

• Certified Scrum Master Csm
• Editing
• Software Documentation
• Project Delivery
• Project Implementation
• Software Project Management
• Training
• Sharepoint
• Gaming
• Agile Methodologies
• Team Building
• Agile Project Management
• Cross-Functional Team Leadership
• Marketing Strategy
• '
• Project Coordination
• Project Management
• Product Marketing
• Scrum
• Project Planning
• Personnel Leadership
• Personnel Training
• Project Execution
• Requirements Analysis
• Technical Writing
• Leadership
• Personnel Development
• Project Portfolio Management
• Gaming Industry
• Casino
• Large Group Facilitation
• Marketing Management
• Program Management
• Program Facilitation
• Proposal Writing
• Marketing Communications
• Research