Daun Spangler

About Daun Spangler

Passionate about sales and driven by the belief that \"we sell as a team,\" I have accumulated over 25 years of invaluable experience in global contact center management, Business Process Outsourcing (BPO), and digital innovation. My professional journey has been marked by mastering the art of cultivating client relationships, deciphering short and long-term business objectives, delivering executive-level presentations, overseeing sales operations, and providing visionary leadership to address critical business challenges. I am adept at strategic planning, process enhancement, and adeptly navigating operational and commercial risks. My enduring commitment to continuous improvement and transformation has enabled me to successfully manage global organizations and budgets, leaving behind a trail of impactful achievements.At the core of my approach to sales lies the philosophy that collaboration is key. The mantra \"we sell as a team\" fuels my dedication to fostering an environment where shared goals, collective effort, and mutual support serve as the pillars of sales excellence. I firmly believe that when each team member recognizes their role and value within the broader sales process, remarkable results can be achieved.With a diverse career spanning more than two decades, I have navigated the complexities of global contact centers, BPO operations, and the ever-evolving landscape of digital innovation. This journey has equipped me with a profound understanding of managing client relationships, uncovering both immediate and long-term business objectives, and delivering high-impact executive presentations that bridge strategic vision and actionable execution.My experience in sales management and operations has consistently yielded significant achievements, such as revenue growth, streamlined sales processes, and the development of high-performing teams. Thriving in dynamic and evolving environments, I leverage my expertise to offer thought leadership that addresses pivotal business challenges. My approach to strategic problem-solving, coupled with a keen sense of process improvement, empowers organizations to tackle obstacles with resilience and innovative strategies.The balance between operational efficiency and commercial success is a challenge I embrace with confidence. I possess a keen aptitude for assessing, mitigating, and managing operational and commercial risks, ensuring seamless business continuity while capitalizing on emerging opportunities.

Experience

1. Director, Global Solutions and Innovation

   Foundever

   Jan 2024 — Present

   As an accomplished Director of Global Solutions and Innovation, I am dedicated to driving revenue generation and fostering innovation within the realm of Business Process Outsourcing (BPO). With extensive experience in contact/call centers, I specialize in leading and managing the design of solutions tailored to meet diverse client needs, spanning customer service, technical support, sales, and back-office services.My role revolves around collaborating closely with sales, win teams, bid management, and various departments across Foundever to craft winning solutions that seamlessly integrate people, processes, and cutting-edge technology. I thrive on identifying and capitalizing on BPO opportunities with both new and existing clients, leveraging my expertise in data interpretation, process reengineering, and proactive approaches. Through my leadership of Win Teams, I ensure the delivery of value-added solutions that not only meet but exceed client expectations.Key to my success is my ability to foster collaboration between sales teams, win teams, and the wider organization, facilitating the smooth transition from sales to implementation. I am adept at evaluating multi-geography strategic solutions and commercial approaches, while also mitigating risks and ensuring compliance with security requirements and policies.In summary, I bring a wealth of experience and a proven track record of success in driving revenue growth, fostering innovation, and delivering exceptional solutions within the BPO industry. I am excited about the opportunity to contribute to the continued success and growth of Foundever. Let\'s connect and explore how we can collaborate to achieve our mutual goals.

Education

• Northeast Community College

  A.A.S, Paralegal Studies

• Bellevue University

  B.S., Management

Skills

• Call Centers
• Business Development
• Sales
• Cross-Functional Team Leadership
• Customer Satisfaction
• Shared Services
• New Business Development
• Offshoring
• Contact Centers
• Strategy
• Team Management
• Management
• Bpo
• Strategy Development
• Telecommunications
• Project Coordination
• Business Transformation
• Sales Operations
• Solution Design
• Customer Service
• Sales Support
• Proposal Writing
• Project Management
• Strategic Planning
• Performance Management
• Crm
• Team Leadership
• Solution Architecture
• Contract Management
• Process Improvement
• Problem Solving
• Rfp
• Outsourcing
• Business Strategy
• Planning
• Service Delivery
• Business Analysis
• Call Center
• Leadership
• Business Process Improvement