Ali Daud Zaidi
Inbound Customer Service Representative @Concentrix
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WORK HISTORY
Inbound Customer Service Representative @Concentrix
Newcastle Upon Tyne, GB
Provided empathetic customer support via inbound calls, efficiently resolving billing, technical, and product-related issues.• Collaborated with cross-functional teams to enhance service delivery and improve processes.• Maintained up-to-date product knowledge to effectively address diverse customer queries.
EDUCATION
INTO Newcastle University
International Graduate Diploma
Army Public School Saddar Karachi
O levels
Nixor College
A levels
INTO Queen's University Belfast
Diploma of Education
Queen's University Belfast
Economics with Finance
Newcastle University Business School
Master's degree
ABOUT ALI DAUD ZAIDI
At Concentrix, our team specializes in providing empathetic and effective resolution to customer inquiries, capitalizing on a foundation of strong interpersonal relationships and a deep understanding of marketing strategy. The dedication to service excellence, honed during my tenure as a Retail Assistant at Primark, now informs my role in addressing diverse customer needs and fostering trust with every interaction. With a commitment to continuous improvement, we collaborate across functions to refine service delivery and enhance the overall customer experience. My role encompasses not only problem-solving but also maintaining up-to-date product knowledge, ensuring that each customer receives informed and personalized support. This customer-centric approach is a testament to our collective mission to innovate and elevate customer satisfaction within the retail space.
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