Datta Tekale

About Datta Tekale

Primary responsible to direct and manage the entire project lifecycle, from initial customer engagement through support and project review. Perform the relevant project management processes – as per waterfall/Agile methodology. Monitor and control the work to ensure that the project remains on track and in control Interface and communicate with project team, management and stakeholders Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes Delegate tasks and responsibilities to appropriate personnel Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective Work with stakeholders and the ServiceNow team to prioritize the backlog and plan Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria Identify and resolve issues and conflicts within the project team Identify and manage project dependencies and critical path Plan and track project timelines and milestones using designated tools Support development of business cases with stakeholders for new ServiceNow modules Server as a primary customer contact for the project Provide status and efficiently communicate to Customer and other stakeholders Proactively manage changes in project scope, identify issues and managing risks Coach, mentor, motivate and supervise project team members Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration Service performance meets all XLAs/SLAs (Experience Level & Service Level Agreements) and key performance indicators (KPIs). Complete understanding of Delivery of Account P&L Knowledgeable on Service availability, DR and Business Continuity, Security & capacity. Skilled at Delivering to cost budget, developing additional profitable service revenue, achieves Account / Sales growth targets Proficient with managing and delivering superior Customer Satisfaction, when needed, can develop, and implement a Continuous Improvement & Action plan. Adept with Performance Management. Account management experience, including contract administration and change orders. Strong written and verbal English communication skills and can interact directly with clients. Good data analysis and reporting skills Financial administration skills, including forecasting, budgeting, calculating margins, etc. Experience leading or managing various onshore and offshore technical delivery teams.

Experience

1. Service Delivery Manager

   Fujitsu

   Jun 2019 — Present · Pune, IN

   Manages one or more specialist service management functions within or for an account. responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice and liasing with customers (internal and external) to provide excellent serviceDelivers a specialist service management function within or into a account Manages elements of service delivery within the customer(s) in order to deliver contracted service commitments & continual service improvements. Proactively manages elements of ITSMContinually review the process and associated activities for efficiency and effectiveness, and make recommendations for improvementUndertakes investigation to determine scope and details of issues and update stakeholders accordingly Initiates and manages the development of solutions to identified issues Checks investigates and analyze statistics to identify historical trends and knowledge gaps and provide relevant support and content via management reporting

Education

• Yashwantrao Chavan Maharashtra Open University

  Bachelor of Arts (BA), Humanities/Humanistic Studies, B

  2009 — 2012

• Nimbus Institute

  H&W, Computer

  2006 — 2007