Datresvant Morales
- Role
- Desktop Support Engineer at SS&C Intralinks
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Datresvant Morales
I’m an Endpoint and Modern Workplace Engineer with over 8 years of hands-on experience…
Experience
Desktop Support Engineer
Jun 2022 — Present · New York, NY, US
Resolved 95% of Tier 2 support tickets within SLA by troubleshooting Azure AD, JAMF, and other relevant endpoint management issues.• Boosts system performance by troubleshooting and resolving software and hardware issues promptly.• Enhances A/V experience by setting up small and large conferences, providing on-hand White-Glove support to maximize efficiency.• Provides access to role-specific tools, collaborating with internal teams to deploy applications and additional account configuration needs.• Leverages ServiceNow for managing, documenting, and resolving tickets and requests, effectively routing tickets to relevant departments to increase efficiency.• Collaborates with the Network team on zero-trust improvements, reducing service interruptions by 50%.• Manages onboarding and offboarding of users, streamlining an IT orientation by ensuring the proper account access and deactivating all account access post-separation.
Education
John Jay College (CUNY)
Computer Science and Information Security
Per Scholas
CompTIA A+ and Network+ Certifications, Information Technology
2018 — 2018
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