Cali M. P.

About Cali M. P.

I am an inquisitive business systems analyst who drives digital transformation and ensures regulatory compliance is met. I engage with stakeholders to understand the overall strategic objectives of the organization. I also transform raw data into powerful visualizations to capture performance gaps against internal and external benchmarks. As an analyst, my objective is to understand the business need; identify pain points that hinder efficiency in a system or process; propose a solution to those challenges; suggest new products or enhance the existing one through reconfiguration of workflows.I craft strategic objectives supported by projects to reach the company\'s goal while reducing costs and evaluating how changes will impact existing and new workflows.Some of my responsibilities include respond to ticket requests, troubleshoot, configuration, implementation of new systems, system upgrades, user testing and training.

Experience

1. Business Systems Analyst

   City of Bellingham

   Sep 2023 — Present · WA, US

   Support and enhance the City’s permitting enterprise system, serving 288 users and over residents. Lead system upgrade evaluations, user acceptance testing, and vendor resolution to ensure smooth operations and continuous improvement. Translate business needs into scalable solutions, perform risk analysis, streamline workflows, and drive efficiency and collaboration across departments breaking silos. Led the conversion from static reports to real-time and scheduled reporting, along with interactive dashboards, enabling data-driven insights into performance and permit volume. Use SQL to extract, load, and model data in Power BI. Contribute to mobile app development concepts and custom reporting mockups to improve accessibility and user experience.Project highlights include ensuring compliance with SB 5290 through state reporting under the Project Review Act, and supporting the Rental Registration Program with reporting, licensing, and inspections.

Education

• California State University, Fullerton

  Bachelor of Arts in Communications, Public Relations

  2014 — 2017

• University of Nevada, Reno

  Master of Science - MS, Business Analytics