Arushi Das

About Arushi Das

An aspiring Data Science MSc graduate complemented by a B.Tech in Computer Science, my…

Experience

1. Financial Specialist

   Santander

   Feb 2024 — Present · GB

   Conducted daily data investigations for over 20 customers in Santander\'s Retail-Banking Collections Team, analyzing each client\'s financial profile to develop customized solutions aimed at improving financial wellbeing. This involved designing tailored repayment arrangements and offering budgeting insights that addressed individual needs and circumstances, enhancing the likelihood of successful debt resolution.•⁠ ⁠Collaborated with multiple cross-functional teams, including customer service, compliance, and finance departments, to streamline customer service processes. This initiative resulted in a 25% improvement in service efficiency by reducing response time, ensuring customers received support at every interaction.•⁠ ⁠Utilized Salesforce for tracking and reporting on customer cases, facilitating seamless communication and follow-up processes.•⁠ ⁠Extracted data into Excel using SQL, created Power BI dashboards for detailed data analysis and report generation, enabling informed decision-making and optimized collection practices.•⁠ ⁠Adapted to a multi-skilled and fast-paced environment, effectively guiding customers to make informed financial decisions. Consistently achieved a 90% customer satisfaction rate, reflecting high-quality service delivery and the positive impact of tailored financial advice on customers\' financial outcomes.