Thakur D.
Major Incident and Problem Management
- Role
- Sr Product Engineer at Northwestern Mutual
- Location
- South Plainfield, NJ, US
- LinkedIn followers
- 500 followers
EngineeringView LinkedIn profile
About Thakur D.
Analytic and highly effective ITSM Incident Management professional with expertise in…
Experience
Sr Product Engineer
Nov 2018 — Present · Milwaukee, WI, US
Education
Third Sky
ITIL V3 Foundation Certification
2008 — 2008
Mercer County Community College
Leadership Certification Program
2009 — 2010
South Plainfield High School
High School Diploma, General Studies
1992 — 1996
Cittone Institute
Certification, Computer and Electronics Repair
1996 — 1998
Skills
- IT Service Management
- Change Management
- Leadership
- Business Process Improvement
- Service Management
- Service Desk
- IT Outsourcing
- Training
- Service Delivery
- Business Analysis
- Relationship Management
- Outsourcing
- Requirements Analysis
- Sla
- Call Center
- Data Center
- Incident Management
- IT Management
- Management
- Process Improvement
- Itil
- Vendor Management
- Call Centers
- Troubleshooting
- IT Strategy
- Software Documentation
- IT Operations
- Disaster Recovery
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