David Alex Skrabut

About David Alex Skrabut

I am a seasoned product, program, and operations professional with over 13 years of experience in technology-driven environments, specializing in product management, operations, and agile methodologies. Throughout my career, I’ve been passionate about creating seamless user experiences, improving processes, and driving business outcomes through collaboration and innovation.🧠 Cross-Functional Conductor: I thrive on projects that bring the whole orchestra together—marketing, tech, ops, and product—to deliver the most harmonious end-user experiences. I don’t just work in silos; I smash them (with style). Culture Cultivator: I define team success as trust-fueled, feedback-forward, and accountability-anchored. Basically, if your team could use a bit less community-chaos and a bit more productive momentum, I\'m your guy.🧗 Problem-Solver with Grip Strength: Whether scaling literal rock walls or navigating complex enterprise operations, I\'ve got the grit and finesse to conquer challenges. Plus, I have competed in Kung-Fu tournaments in China—so if your backlog needs a belt, look no further. Experience-Obsessed and Data-Driven: With a deep background in CX/UX, Agile coaching, and process optimization, I bring clarity to chaos and measurable value to every project. Think human-centered design meets operational excellence. Warm Personality, Cool Head: I love the snow but hate the cold—go figure. What matters is that I bring warmth, curiosity, and calm confidence to every team I join. I\'m the one who remembers your goals, your blockers, and your favorite meme format.

Experience

1. Support Manager, Professional

   Rsi

   Aug 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Responsible for leading the customer support team and functions for implemented solutions, while organizing teams around improved processes and enhanced procedures. Leading the communication efforts between clients, project delivery and engineering teams to drive customer satisfaction and operational efficiency. • Oversee day-to-day support operations, including issue triage, prioritization, escalation management, and SLA adherence• Establish and refine support workflows, documentation standards, and escalation procedures• Partner with Product Management, Engineering, and Delivery teams on complex Level 3 issues that require deeper analysis or product fixes• Oversee and maintain the support roster, ensuring appropriate coverage including weekend and after hours support as required by SLA• Ensure SLA and KPI commitments are tracked, reported, and continuously improved through root cause analysis and preventive actions

Education

• Johnson & Wales University

  Marketing, Business

  2006 — 2009

Skills

• Customer Service
• Leadership
• Microsoft Office
• Powerpoint
• Time Management
• Customer Satisfaction
• Outlook
• Management
• Budgets
• Retail
• Sales
• Retail Banking
• Risk Management