Vondasia Livingston
Customer Success | Business Development
- Role
- Customer Service Coordinator at Aramark Refreshments
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Vondasia Livingston
I have 10+years experience working in Customer Service and Telemarketing and I am…
Experience
Customer Service Coordinator
Feb 2023 — Present · Jessup, MD, US
Served as the primary point of contact for clients, managing orders for coffee, refreshments, and breakroom supplies customized to delivery schedules (weekly, biweekly, or monthly).Handled inbound calls and conducted daily outbound outreach via phone and email to provide order reminders, address client inquiries, and offer support.Upselling various promotions of products to customers daily in order to increase monthly targeted sales goals, Identify churn risks and develop tailored plans to address them, problem solving, Ensuring client satisfaction and long-term retention.Submitted service tickets for equipment repairs, collaborating with service technicians to resolve customer issues efficiently.Worked closely with route, warehouse, and service management teams, as well as route sales drivers, to address and resolve order discrepancies.Provided technical support to clients, including registering accounts for online customer portals, training customers on how to operate portal, resetting passwords, and liaising with the IT department for troubleshooting.Utilized tools such as Genesys Cloud, Salesforce Cloud, Microsoft Teams, Excel, Vendsys, Outlook, and Master Data Management (MDM) systems to streamline processes and maintain accurate records.
Education
CourseCareers
Technology Sales
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