Dashti A.

Senior Network Engineer @Sword Ping Network Solutions

Glasgow, GB

Providing expert level support to all clients and act as an internal point of escalation for allsupport related incidents and tickets to resolve complex network issues and ensureuninterrupted network operations.• Troubleshooting and diagnosis of all network and security related incidents.• Change management and risk assessment for all managed service clients.• Change preparation and Implementation of changes across all managed service clients.• Aid with project engineering as and when required.• Input into policy and procedures and ensure documentation is kept up to date and to a highstandard.• Vendor escalation and case management.• Assisting the Technical Services Manager with creation of major incident reports, servicereports and root cause analysis• Performing regular maintenance and patching of managed service client’s network andsecurity systems.• Identifying and suggesting service improvements• Mentored junior engineers and provided technical guidance and training to support theirprofessional development.• Conducted regular network audits and assessments to identify vulnerabilities and implementnecessary security enhancements.• Provided on-call support and responded to network emergencies in a timely manner tominimize business impact.• troubleshooting complex enterprise networks and associated technologies• Experience of administering and troubleshooting the following technologies and platforms• Cisco ISR and ASR Routers Cisco ASA Firewalls and Cisco FMC / FirePOWER / Threat Defence and Meraki MX• Cisco Nexus Switching (9K) and Catalyst (3850/3650/2960X/4500X) and associatedtechnologies such as VTP, STP, VSS• Cisco Wireless Technologies Including Meraki and Cisco Controller Based products.• Cisco Identity Services Engine (ISE) & Cisco Umbrella & Cisco SDWAN• Palo Alto and FortiGate Firewalls