Dashik K Adisa
Senior Information Technology Analyst at Upic Solutions
- Role
- Sr Information Technology Analyst at Upic Solutions
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Dashik K Adisa
At Upic Solutions, we make it our business to stay abreast of trends in technology and…
Experience
Sr Information Technology Analyst
May 2019 — Present · Cincinnati, OH, US
Provide technical support to help resolve customers’ technical problems via email and phone.• Successfully de-escalates issues with challenging situations.• Proven ability to effectively communicate technical issues to non-technical customers.• Able to complete complex tasks with minimal instructions:o Assisting with setting up Multi-Factor Authenticationo Troubleshooting random workstation issues like drive mapping and internet connectionso Setting up remote access to virtual office, on a Maco Creating and formatting reports for customers, using Microsoft Excelo Setting up PCs for new users• Consistently grown and expanded my knowledge and skillset.• Able to work independently as well as part of a remotely managed team.
Education
Northern Kentucky University
Bachelor's Degree, Organizational Leadership / Business Informatics
2011 — 2019
Cincinnati State Technical and Community College
Associate of Arts - AA, Web Design
2001 — 2003
Per Scholas
A+ Certification, Information Technology
2019 — 2019
Cincinnati State Technical and Community College
Associate of Science - AS, Computer Networking
1999 — 2002
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