David Shao
Director at Lumeris | SaaS Implementation & Customer Success Leader | Driving Scalable Growth & Operational Excellence
- Role
- Director Customer Success Operations and Training at Lumeris
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About David Shao
Strategic healthcare technology leader with 10+ years of experience driving SaaS implementation, customer success, and operational transformation. Proven track record of scaling teams, reducing implementation timelines, and delivering measurable improvements in efficiency, adoption, and customer satisfaction. I bring a data-driven, cross-functional approach to solving complex challenges in digital health, with a passion for building scalable solutions that improve care delivery and business outcomes. MBA with a focus on strategic and operational leadership.
Experience
Director Customer Success Operations and Training
Jan 2026 — Present · Cincinnati, OH, US
Education
UNC Kenan-Flagler Business School
Master of Business Administration - MBA
University of Michigan
Bachelor’s Degree, Neuroscience
2011 — 2015
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