Abhik Dasgupta

About Abhik Dasgupta

A seasoned IT leader with over 18 years in Service Management, Application/Production Support, and Technology Operations, delivering operational reliability and customer-centric services. At S&P Global, I oversee a global Service Management team operating in a 24×7 follow-the-sun model, ensuring seamless operations, continuous improvement, and enhanced service quality for critical book-building products. My focus includes end-to-end service delivery, operational governance, automation, proactive monitoring, and aligning practices with ITIL standards. With a commitment to continuous improvement and collaboration, I drive strategies that translate operational goals into measurable business value while fostering a culture of service excellence.

Experience

1. Director, Service Management

   S&P Global

   Nov 2022 — Present · Bengaluru, IN

   Currently, I lead a global Service Management organization of engineers operating in a follow-the-sun model. My team ensures the seamless operation and continuous improvement of critical book-building products, delivering consistent up time, performance, and customer satisfaction. I oversee end-to-end service delivery, operational governance while embedding automation, proactive monitoring, and practices to enhance efficiency and service quality. I led the successful migration of the organization’s workload from on-premises infrastructure to AWS, modernizing operations and enabling scalable, cloud-first capabilities. I also pioneered innovative monitoring frameworks to align with evolving stakeholder expectations, ensuring early issue detection and rapid resolution.

Skills

• Web Services
• Java
• Keynote
• Sdlc
• Gomez
• Oracle
• Requirements Analysis
• Scom
• System Administration
• Unix
• Windows Server
• Sql
• Load Balancing
• Core Java
• Microsoft Sql Server
• Team Management