Gourab Das

Role: Sr Manager Client Experience at Decklar
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Gourab Das

Not a traditional Customer Success Manager. Most CSMs are measured on retention. I am…

Experience

Sr Manager Client Experience
Decklar
Feb 2022 — Present · Mumbai, IN
Client and Partner Management• Customer Retention, Customer Advocacy, QBR/YBR, Trial and Onboarding.• Net Promoter Score (NPS)- Customer feedback and solution mapping• Product enhancement, Renewals, Cross-selling and Upselling.

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Postgraduate Degree, Business Administration, Management and Operations
Atryee English Medium School
XIIth Standard, Commerce
1999 — 2001
AIMS
Bachelor In Business Management
2001 — 2004

Skills

Revenue Enhancement
Relationship Management
Vas
Telecommunications
Team Management
Key Account Management
Crm
Services Marketing

Contact information

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Current company

Decklar

Transportation, Logistics, Supply Chain and Storage · 132 employees · Founded 2014 · Santa Clara, California, United States

Decklar pioneers Real-Time Decisions AI with Unified Visibility, reshaping the supply chains of Global 2000s to be transparent, automated, and sustainable. Within weeks, these enterprises transform key processes like replenishment, goods receipt, revenue forecasting, quality release, security, and asset management into dynamic, risk-informed operations. Despite over $25B spent globally on planning, TMS, and visibility tools, supply chains still stall: 60% of shipments arrive late, disrupting inventory plans; 17% face quality issues; and 76% of reusable assets go underutilized. Planning/TMS tools remain Systems of Record, relying on static or manual data. Visibility tools lack business context. Decklar closes this gap. Built on 10+ years self-enriching supply chain visibility data, the Decklar’s AI-native platform fuses real-time shipment and asset signals with Decision Intelligence — delivering precise execution and planning recommendations for Supply Chain, Logistics, Quality, Security, Operations, and Finance — functioning as a System of Action. Decklar’s Real-Time Decisions AI now powers over 90% of global MRO flows, 42% of U.S. pharmaceutical shipments, and about a quarter of global CPG shipments — measurably boosting top and bottom lines. Learn more at https://www.decklar.com

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About Gourab Das

Experience

Sr Manager Client Experience

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Atryee English Medium School

AIMS

Skills

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