Shelby Smith
Vip Reservations Executive @Small Luxury Hotels of the World
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WORK HISTORY
Vip Reservations Executive @Small Luxury Hotels of the World
ReservationsProcess reservations and provide support to guests who may need to amend or cancel a reservation.Analyse all guest and travel agents’ requirements through telephone and emails, recommend suitable options for all customers, and assist to confirm all reservations.Answer any questions about the reservation process and the SLH loyalty programme.Manage incoming calls for the SLH Reservations department, ensure response all queries, and maintain professional relationship and atmosphere at all times.Up-selling, when appropriate, by informing customers of additional services or special packages, such as transfers, SPA add-ons, etc.Process rate disparity claims by collaborating with personnel at SLH hotels to address inaccurate rates, restrictions, etc. in the SLH CRS and report said discrepancies to Revenue Account Managers and Distribution Managers. Maintain client relationships through phone and email, providing support, ad hoc training, and suggestions as needed.
EDUCATION
Salem College
Bachelor of Arts - BA, History, International Relations
NYU School of Professional Studies
Master's of Science, Global Hospitality Management
ABOUT SHELBY SMITH
Long ago, a pineapple would have sufficed as an invitation for friends to come to your…
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