Daryl McEachern
Program Manager, IT Solutions Delivery @FreshBooks
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WORK HISTORY
Program Manager, IT Solutions Delivery @FreshBooks
Toronto, ON, CA
Oversaw entire IT program to ensure projects were aligned to business needs and completed successfully and on time to deliver value- Worked with different business units to identify projects that IT could add value to help the business grow and reach their departmental OKRs- Created a strategic plan to integrate IT systems from acquired companies (Endpoints, Applications, Infrastructure, and Vendor Management/GRC)- Developed budget and costs for mergers and acquisitions projects- Worked with C-level stake holders to execute on M&A integration plan for 2 acquired companies- Developed business case to consolidate virtual collaboration tools while expanding licensing to offer more functionality to the business, within budget
EDUCATION
University of Waterloo
Bachelor's Degree, Mathematics, Operations Research
SKILLS
ABOUT DARYL MCEACHERN
I am a results oriented and customer focused IT management professional with over 17 years of international experience spanning IT Service Management, internal IT, consulting, and client managed services across multiple lines of business and industries.Colleagues speak highly of me for strong technical problem solving skills, communications and customer service as well as developing and maintaining strong employee engagement in teams which I manage.My experience includes multiple years managing global teams and working with vendors in different countries and cultures to design, implement and maintain successful IT services within budget and SLAs. A personal passion of mine is leveraging data analysis to achieve operational efficiency and excellence and I am currently working to implement DevOps principles and an SRE culture, focusing on cross-functional ownership of issues, proactive and service level driven support, as well as reducing toil for support teams.Other recent initiatives include setting up a multi-client service desk (focused on security and responsiveness), implementing ITIL practices within a legacy financial service organization, designing a corporate purchasing portal/procurement process, server virtualization and infrastructure hosting. I am looking for a challenging role in IT management and/or IT Security. I enjoy travelling and am willing to relocate for the right opportunity.
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