Daryl Phillips

CX & AI Consultant

Role
Platform Consultant at Verint
Location
Columbus, OH, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Daryl Phillips

Contact Center industry veteran with two decades\' expertise in Operations, Technology…

Experience

  1. Platform Consultant

    Verint

    Jan 2024 — Present

    Building relationships through discussions on current technology trends with a focus on AI/ML/LLM solutions• Manage all aspects of the sales cycle

Education

  • Southern New Hampshire University

    Bachelor of Science - BS

Skills

  • Team and Personnel Management, Training, and Employee Development
  • Human Resources Policies Including Fmla, Eeoc, Non-Disclosure, and Ada
  • Project Planning and Implementation Including Change Management
  • Workforce Management, Scheduling, Real-Time Adherence
  • Persuasion, Sales, and Consultation
  • Written and Verbal Communication; Public Speaking and Presentation
  • Sales
  • Strategy
  • New Business Development
  • Public Speaking
  • Workforce Management
  • Process Scheduler
  • Project Planning
  • Data Analysis
  • Management
  • Human Resources
  • Training
  • Customer Service
  • Sales Management
  • Bpo
  • Call Centers
  • Customer Satisfaction
  • Crm
  • Program Management
  • Contact Centers
  • Customer Experience
  • Customer Retention
  • Vendor Management
  • Business Development
  • Business Process Outsourcing (Bpo)

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Daryl Phillips — Platform Consultant at Verint in Columbus, OH, US | Unifers