Daryl W.
Operations Manager @Mitie Security
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WORK HISTORY
Operations Manager @Mitie Security
Oversee security operations across 37 retail stores throughout the South west and Wales, ensuring optimal service delivery, compliance, and operational efficiency.• Managed assignment instructions, risk assessments, and standard operating procedures, ensuring strict adherence to security protocols and regulatory compliance• Enhanced client engagement and service transparency through comprehensive SLA and KPI reports, fostering strong client relationships and streamlined communication.• Advised clients on strategic security solutions, providing expert recommendations tailored to specific operational needs.Accomplishments:• Revitalised portfolio performance, elevating security operations from weekly service failures to the highest-performing portfolio within six weeks of leadership transition.• Delivered 1,579 security hours per week, with a team of 50 officers, ensuring consistent and reliable coverage across all retail locations.• Overcame significant geographical challenges by implementing an innovative, fully self-delivered security model
EDUCATION
One Education
Diploma, Workplace Health & Safety Diploma
One Education
Diploma, Compliance and Risk Management
Goldcross Training
Site Supervision Safety Training Scheme (SSSTS)
One Education
Diploma, Security Management
ABOUT DARYL W.
With a steadfast commitment to excellence and a wealth of experience in security operations, I am passionate about safeguarding assets, mitigating risks, and ensuring the safety of people and premises. As a Security Operations Manager, I have cultivated a distinguished career path, evolving from a certificated Security operative to an accomplished leader adept at orchestrating strategic initiatives and optimising operational efficiency.My journey in the security industry has been marked by a series of accomplishments that reflect my dedication and proficiency:• Pioneering Mobile Patrol Division: Orchestrated the establishment of a new mobile patrol unit division for the HS2 project, strategically identifying checkpoints and devising efficient routes spanning North London to Birmingham.• Turnaround Expertise: Elevated to Operations Manager at Mitie Security within two months, showcasing the ability to drive transformative change and deliver exceptional results in challenging environments.• Cost Savings Leadership: Generated substantial cost savings exceeding 6K per week by implementing strategic initiatives to transition portfolios away from subcontractors, demonstrating financial acumen and operational insight.My leadership philosophy revolves around fostering a culture of continuous improvement and operational excellence. I excel in guiding teams toward peak performance, implementing innovative solutions, and cultivating strong client relationships. With a comprehensive skill set encompassing security operations management, team leadership, and risk assessment, I can navigate complex security landscapes and drive sustainable success.In my current role at Mitie Security, I oversee a diverse portfolio with precision and dedication, ensuring adherence to assignment instructions, risk assessments, and standard operating procedures. I serve as a trusted liaison for clients, addressing their security needs and fostering lasting partnerships built on trust and reliability.As a proactive advocate for professional development, I hold qualifications in Security Management, Compliance, Risk Management, and Workplace Health & Safety. These credentials, coupled with my hands-on experience and unwavering commitment to excellence, position me as a trusted leader and innovator in security operations. Let\'s connect to explore opportunities for collaboration and discuss how my expertise can contribute to your organisation\'s security objectives.
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