Darya Koguch
Service Manager @RateHawk
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WORK HISTORY
Service Manager @RateHawk
IT
Act as the personalized service representative and designated escalation contact for a group of top Italian clients, delivering tailored solutions to meet their needs- Ensure service performance aligns with established standards by proactively monitoring cases to prevent operational delays- Manage escalations from Account Managers related to high-priority partner requests, providing efficient and effective resolutions- Draft comprehensive client service performance reviews for management, offering insights to drive continuous improvement- Collaborate closely with support teams to seamlessly resolve partner cases, enhancing overall client satisfaction- Handle direct escalations from partners, guiding them towards effective solutions to maintain trust and satisfaction. Address and resolve client complaints with empathy and professionalism, turning challenges into opportunities for improvement.
EDUCATION
Sapienza Università di Roma
Tourism and Travel Services Management
Minsk State Linguistic University
Bachelor's degree
Dalian University of Technology
Chinese Language and Literature
ABOUT DARYA KOGUCH
Experienced B2B tourism specialist dedicated to enhancing client satisfaction.
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