Darya Chystaya
Software Testing Engineer
- Role
- Product Support Analyst at Blueprint
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Darya Chystaya
Detail-oriented professional with 5+ years of experience in software quality assurance…
Experience
Product Support Analyst
Apr 2023 — Present · Bellevue, WA, US
Resolve complex account and policy issues for high-value Steam users, ensuring access and compliance. Analyze account histories, find root causes, and create alternative recovery workflows when needed. Coordinate with policy, legal, and operations teams to improve workflows and update SOPs. Document exceptions, uphold resolution standards, and update the knowledge base to boost efficiency. Identify escalation trends and share feedback with teams to improve product functionality and user experience.
Education
Belarusian State Economic University
Bachelor's degree
2017 — 2022
North Seattle College
Bachelor of Applied Science - BASc
2023 — 2027
IT Academy
Software Testing
2020 — 2021
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