Dev Tiwari

About Dev Tiwari

Transformation-focused senior leader with nearly two decades of experience building and…

Experience

1. Deputy General Manager

   HCLTech

   Jun 2018 — Present · Noida, IN

   Global Pre-sales Lead for UCC & Meeting Room Service - MFG, O&G, Financial Services, Public Sector, France, Germany and APAC• Led proactive opportunities and large strategic deals, driving business exceeding $100M annually.• Developed and executed growth strategies, ensuring revenue expansion and profitability with healthy margins.• Partnered with product teams to create solutions as Intellectual Properties (IPs), enhancing customer value propositions.• Established labs and innovation hubs to validate and integrate cutting-edge Unified Communications solutions.• Curated As-a-Service Commercial Models, ensuring flexibility, scalability, and customer-centric business strategies.• Spearheaded large-scale Enterprise Voice Transformation, successfully migrating large enterprises to cloud solutions with minimal disruption.• Data analytics and intelligent automation to drive technology-driven service delivery and operational excellence.• Enabled customers to adopt AI and automation for improved service efficiency• Developed and executed innovative UCaaS, CPaaS, CCaaS, MRaaS, Service Desk, Field Services, End user comuting solutions, ensuring seamless digital workplace transformation.• Incubated new products and services, driving value through emerging technologies and AI-based automation.Experience in Industry and trend analysis and aligning to future workplace strategy, Modern Management, Microsoft Intune, SCCM, Mobile Device Management, DaaS, Field Services, DEX, Print Management Solutions, Remote support services & M365 services (Sharepoint, Email, Onedrive etc,), expertise on DaaS solution, experience working with multiple Hardware OEMs, expertise in migration of legacy device management solution to modern management (Intune), expertise in solutions VDI technologies – on prem and cloud based (Azure AVD, Cloud PC etc,), expertise in DeX and overall value propositions leveraging multiple tools Nexthink, Systrack, Aternity etc.

Education

• Army School

  Senior Secondary

  2000 — 2005

• Christ Church College

  Bachelor of Science (B.Sc.)

  2005 — 2008

• NMIMS CDOE

  Master of Business Administration - MBA

  2022 — 2024

Skills

• Managed Services
• Eigrp
• Cisco Routers
• Genesys
• Vpn
• Cisco Systems Products
• Switches
• Tandberg
• Cisco Voice
• Video Collaboration
• Vlan
• Data Center Architecture
• Wireshark
• Juniper Switches
• Account Management
• Change Management
• Ospf
• Technical Management
• Qos
• Ccnp
• Rip
• Junos
• Data Center
• Lync
• Project Management
• Juniper
• Pre-Sales
• F5 Bigip
• Cisco Ios
• Unified Communications
• Bgp
• Amazon Web Services (Aws)
• Bluecoat
• Cisco Call Manager
• Cvoice
• Polycom
• Cue
• Ccna
• Webex
• Sip