Darsshita Thakkar
Associate Registered Nutritionist, Association of Nutrition, UK; Certified Diabetes Educator, IDF
- Role
- Training and Development Lead at Dr. Vaidya\'s By Rpsg Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Darsshita Thakkar
Experienced professional in Customer Experience (CX), Learning & Development (L&D), and…
Experience
Training and Development Lead
Apr 2024 — Present · Mumbai, IN
Overseeing Customer Experience for 3 brands (Dr. Vaidya\'s, three60 & three60+) NPS & CSAT Whatsapp Bots (Designing, Customer Journeys, etc) Customer Support Team (Inbound & Outbound Process, Revenue Generation, Customer Complaint Management, Customer Retention) ORM (Facebook, Instagram, Youtube)- Training & Quality Management for Customer Support Team & Doctors TNA, NPD Training, Refresher Training, Content Development, Call Audits, Feedback Loops & Coaching- Assisting D2C Business via Doctor/Clinic Sales for brand - three60+- Creating Video content & scripting as a Nutritionist for brand three60+
Education
University of Glasgow
MSc Human Nutrition, Clinical Nutrition
2013 — 2015
The KET's V. G. Vaze College of Arts, Science & Commerce (Autonomous)
Maharashtra Board Of Secondary and Higher Secondary Education, Science (Physics, Chemistry, Mathematics, Biology)
2008 — 2010
LTEHS
Maharashtra State Board of Secondary and Higher Secondary Education
2008
University of Mumbai
Bachelor of Science (B.Sc.), Biotechnology
2010 — 2013
Skills
- Molecular Biology
- Food Quality
- Elisa
- Biotechnology
- Clinical Research
- Gel Electrophoresis
- Biology
- Dna Extraction
- Science
- Research
- Microscopy
- Microbiology
- Immunology
- Market Research
- Minitab
- Dietary Assessment
- Microsoft Office
- Human Nutrition
- Public Health
- Genetics
- Fitness
- Nutrition
- Laboratory
- Management
- Laboratory Skills
- Pcr
- Food Processing
- Biochemistry
- Gas Chromatography
- Food Safety
- Statistics
- Tissue Culture
- Healthcare
- Data Analysis
- Food Science
- Clinical Nutrition
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