Darshikha Verma

Experience

1. Client Relationship Manager

   Pacific Consulting

   Mar 2025 — Present · Bengaluru, IN

   Client Acquisition & OnboardingIdentify and pursue potential clients for staffing services.Conduct meetings to understand client requirements, hiring needs, and business structure.Onboard new clients by coordinating legal documentation, service-level agreements (SLAs), and operational workflows.2. Account ManagementServe as the primary point of contact for assigned clients.Build and maintain strong, long-term client relationships.Understand client business goals and align staffing solutions accordingly.Monitor client satisfaction and address any service issues promptly.3. Requirement Gathering & Fulfillment CoordinationCollaborate with clients to gather job descriptions and hiring timelines.Clearly communicate requirements to the recruitment team or delivery team.Track progress of submitted profiles and ensure timely closures.Manage client feedback on candidates and take appropriate action.4. Performance Tracking & ReportingMaintain metrics on hiring performance, fulfillment rates, and turnaround times.Share regular updates and reports with clients to ensure transparency.Proactively identify risks or issues in service delivery and mitigate them.5. Upselling & Cross-SellingIdentify opportunities to offer additional staffing solutions (e.g, temp, perm, RPO).Work with internal teams to pitch new services based on client needs.6. Compliance & DocumentationEnsure compliance with labor laws, data privacy, and client-specific policies.Maintain proper documentation for contracts, billing, and communication.Key Skills :Strong communication & interpersonal skillsNegotiation & problem-solving abilitiesKnowledge of recruitment processes and staffing lifecycleCRM tools and ATS software proficiencyClient-focused mindset and ability to manage expectations

Education

• Delhi University

  Bachelor’s Degree

  2007 — 2010

Skills

• Screening
• Recruiting
• Benefits Negotiation
• Talent Acquisition
• Team Building
• Management
• Sourcing
• HR Consulting
• Talent Management
• Hris
• Human Resources Information Systems (Hris)
• Human Resources
• Team Handling
• Employee Relations
• Client Relations
• Change Management
• Personnel Management
• Internet Recruiting
• Technical Recruiting
• IT Recruitment
• Vendor Management
• System Administration
• Performance Management