Darshdeep Singh Nadha
Application Production Support Specialist @COFOMO
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WORK HISTORY
Application Production Support Specialist @COFOMO
Montreal, QC, CA
Working with BNP Paribas Security Services. • Performing dual role in the project – managing vulnerabilities and performing Production Support duties.• Responsible for remediation of vulnerabilities for 35+ applications by working with ADM and Infrastructure teams. Set up bi-monthly Governance calls with all the stakeholders.• Present the Vulnerability remediation status to senior leadership in the monthly Production Review Call.• In the Application Production Support (APS) role, responsible for troubleshooting application issues by writing Unix commands and searching logs.• Responsible for scheduling, monitoring and troubleshooting Autosys jobs
EDUCATION
Thapar Institute of Engineering & Technology
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT DARSHDEEP SINGH NADHA
Application and Production Support professional with 15+ years of IT experience, providing end-to-end L2 Application Support for mission-critical enterprise platforms using ITIL practices, APM tools, SQL, and Linux.Strong hands-on experience with Unix/Linux, Shell scripting, SQL, AppDynamics, and Splunk, specializing in incident and problem management for large-scale enterprise production environments. Proven experience supporting FinTech (Banking and Securities) and Healthcare applications for global organizations including BNP Paribas, Morgan Stanley, and HDFC Securities.• Drove reliability and operational excellence, resolving high-impact trading performance issues during peak business hours, achieving 70% alert noise reduction, and preventing recurring production incidents through root-cause analysis (RCA) and monitoring optimization.• Led a large-scale memory upgrade initiative, addressing CPU and memory bottlenecks by upgrading 60+ critical and strategic production servers within two months, earning senior leadership recognition.• Primary client-facing point of contact for production issues, governance reviews, and senior stakeholder communication across global teams.
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