Darshan V.
L2 Web Hosting & Cloud Technical Support Engineer at Accu Web Hosting
- Role
- Technical Support Engineer at Accuwebhosting.Com
- Location
- Rajkot, GJ, IN
- LinkedIn followers
- 500 followers
About Darshan V.
As a Technical Support Engineer(L2) at AccuWebHosting, I bring a wealth of experience and…
Experience
Technical Support Engineer
Jun 2020 — Present · Rajkot, IN
In my current role at Accu Web Hosting as a Technical Support Engineer, I hold a pivotal position, particularly at Tier 2 (L2). My job involves doing various technical tasks and helping customers to make sure that our web hosting runs smoothly, and we offer great support to our customers.Expertise at the Server Level- Diagnosing and resolving hosting issues through meticulous log management- Proactively monitoring and optimizing performance.Web Development and Debugging- Swift debugging using browser console errors and developer tools- Ensuring a seamless customer experience.Resolution of WordPress Issues- A systematic approach to isolating and resolving WordPress-related problems- Minimizing downtime and enhancing performance.Technical Proficiency- Mastery of SFTP, SSH, and command-line operations, including bash scripting- Efficiently managing server resources.Addressing Common Hosting Issues- Handling a variety of hosting challenges, including DNS, HTTP errors, email, FTP, MySQL, and cron-jobs.Comprehensive Technical Knowledge- In-depth knowledge of PHP applications, web and email errors, LiteSpeed, MariaDB, Imunify360, Redis, LSCache, and Cloudflare.Web Development Competence- Skills in PHP programming within the WordPress framework, CSS, SQL, and HTML.
Education
GEETANJALI COLLEGE OF COMMERCE & COMPUTER SCIENCE-RAJKOT
Bachelor's of Computer Application
2015 — 2018
Marwadi University
Master of Computer Applications - MCA
2019 — 2020
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