Darshan Surendra
Technical Lead @Scotiabank
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WORK HISTORY
Technical Lead @Scotiabank
Toronto, ON, CA
EDUCATION
University of Ottawa
Master's in Engineering Management, Computer Science
P A College of Engineering, Mangalore
Bachelor's degree, Computer Science
SKILLS
ABOUT DARSHAN SURENDRA
As a Technical Lead with 12+ years of experience, I specialize in building and leading scalable Pega CDH-based decisioning systems that deliver measurable business outcomes across the financial and insurance domains. With over 5 years in technical leadership roles, I have successfully driven enterprise-grade projects involving architecture design, cloud transformation, team mentorship, and AI/ML-driven strategies.Currently, I’m managing the strategic upgrade of Pega CDH from 8.4 to 24.1 at Scotiabank, delivering a 30–40% improvement in campaign SLAs and stabilizing production through infrastructure tuning and PDC-based monitoring. Previously at CIBC, I led CDH cloud migration and GenAI initiatives that reduced operational costs by 30%.My strengths include- Adaptive and predictive analytics using Pega Decisioning + Prediction Studio- Expertise in NBA Designer, Engagement Policies, and infrastructure-level node configuration- Leading cross-functional teams (10–15 member) across SDLC and agile environments- Performance optimization through PDC, Splunk, and scalable system architectureActively expanding my skill set through a focused AI/ML learning path—GenAI, LLM and personalized next-best-actions for enterprise application. Based in Mississauga, Ontario, Canada
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