Darshan J.

About Darshan J.

Over 12 years experienced Analyst in initial business requirements and project scoping…

Experience

1. Senior System Analyst

   Indisoft Llc

   Oct 2015 — Present · Baltimore, MD, US

   Enhanced service levels while ensuring regulatory compliance and adherence to internal controls. Defined product vision, developed roadmaps, and outlined requirements to successfully launch products and cloud services. Managed incidents, events, and change processes, coordinating with managed service providers and internal stakeholders. Demonstrated strong customer engagement skills by addressing customer needs through direct communication, multi-channel support, and executive briefings. Conducted root cause analysis to diagnose and resolve system issues, collaborating with managed service providers to implement long-term solutions. Assisted in the creation and maintenance of system documentation, ensuring alignment with best practices and fostering continuous improvement. Monitored project deliverable and facilitated communication between technical teams and business stakeholders. Supported change management processes and provided user training during system rollouts. Liaison between IT teams, business units, and external vendors to ensure effective collaboration. Performed threat analysis and responded to security incidents promptly. Led forensic investigations and root cause analyses of security breaches. Developed and maintained incident response plans (IRP) and conducted tabletop exercises to test preparedness. Administered user access and identity management using tools such as Active Directory and Azure AD. Enforced security best practices, including the principle of least privilege and multi-factor authentication (MFA). Conducted penetration testing, identified vulnerabilities, and implemented effective mitigation strategies. Performed regular security assessments and audits to identify and address system vulnerabilities.

Education

• Ramaiah Institute Of Technology

  Bachelor of Engineering - BE

• Golden Gate University

  Master of Science - MS