Darshana Naik
Manager eBay Problem Management and CSTech/ITSS Incident Management @ eBay | PMP, ITIL, Six Sigma
- Role
- Manager Problem Management and Cstech Itss Incident Management at eBay
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
About Darshana Naik
At eBay, my role as Manager in Problem Management and CSTech/ITSS Incident Management centers around optimizing our IT infrastructure, ensuring seamless operations through effective vendor management and meticulous requirements analysis. The knowledge I\'ve gained is applied to leading cross-functional teams to address high-impact incidents, consistently delivering solutions within critical deadlines.With a foundation in ITIL® principles and a talent for driving results in multinational settings, my approach integrates proactive problem management with strategic project leadership. Our team is committed to enhancing system reliability and user satisfaction, leveraging our collective expertise in technology and process improvement to advance eBay\'s mission.
Experience
Manager Problem Management and Cstech Itss Incident Management
Jan 2024 — Present · US
Education
Santa Clara University Leavey School of Business
Management Information Systems, Management Information Systems, General
2013 — 2014
Jawaharlal Nehru Technological University
Bachelor's in Technology, Computer Science and Information Technology
2003 — 2007
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