Darshana Ambre

About Darshana Ambre

Dedicated and results-driven Operations Assistant Manager with over 7 years of relevant work experience in optimizing productivity, efficiency, and quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen.

Experience

1. Assistant Manager

   Accenture

   Jun 2016 — Present · Airoli, IN

   Led and supervised a team of 20 email and chat team members, providing guidance, support, and mentorship to ensure team cohesion and productivity.• Monitor and analyse key performance indicators (KPIs), identifying areas for improvement and implementing solutions to enhance performance and meet targets.• Conduct regular team meetings to communicate goals, provide updates, and address any challenges or concerns.• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality in operations.• Implement training programs to enhance team members\' skills and knowledge, resulting in improved performance and employee satisfaction.• Serve as the escalation point for complex or sensitive customer issues that require managerial intervention, providing prompt resolution and ensuring customer satisfaction.• Collaborate with other departments, such as technical support or product development, to address customer concerns that cannot be resolved at the frontline level.

Education

• Tilak Maharashtra Vidyapeeth, Pune

  Diploma in Computer Engineering

  2008 — 2010

• University of Mumbai

  Bachelor of Technology - BTech