Darshan Ranjith

Ticketing & Memberships Assistant @Crystal Palace Football Club

London, GB

Act as the first point of contact for supporters, delivering exceptional customer service across multiple channels, including in person, phone, and email.•Lead a Match day Supporter Services team at the Matchday Ticket office, supervising Season Ticket Reprints, Digital Ticket issues, Away Ticket collections etc.•Coordinate closely with stewards and security to manage entry systems, customer flow logistics, and fan experience across the stadium.•Part of the historic FA Cup Winning campaign selling over tickets for the Semi Final and over tickets for the Final in a high pressure situation.•Provide dedicated support to disabled supporters, ensuring accessible ticketing arrangements and a positive matchday experience, in line with club policies and accessibility standards.•Resolve real-time technical issues with digital and mobile ticketing, including troubleshooting and re-issuance, to maintain supporter satisfaction.•Fulfil internal ticketing requests for staff, sponsors, and partners, ensuring clear audit trails and stakeholder coordination.•Contribute to the planning and implementation of membership strategy across tiers, including domestic and international products.•Utilize in-depth knowledge of membership products to identify opportunities for up-selling and additional revenue generation.•Provide inputs in executing ticket reward programs and managed guest experiences.•Support ticketing operations by preparing and dispatching tickets efficiently using Ticketmaster XR.•Assist in tracking and evaluating membership KPIs such as retention, tier conversion, and loyalty engagement, contributing insights to campaign planning.

University of Liverpool

Msc Sports Business and Management, Sports Studies

Bishop Cotton Boys'​ School

ICSE & ISC, Business/Commerce, General

St Joseph's College of Commerce (Autonomous)

Bachelor of Commerce - BCom, Finance, General