Darshan Pagote
Subject Matter Expert at Wipro | Electronics and Telecom. Engineer
- Role
- Subject Matter Expert at Wipro
- Location
- Aurangabad, MH, IN
- LinkedIn followers
- 500 followers
About Darshan Pagote
Results-oriented professional with over 3 years of experience across IT Operations. Proficient in managing end-to-end IT operations and delivery for End-User Computing (EUC) environments, with a proven track record in executing large-scale projects.Skilled in operational governance, SLA breach management, problem resolution (P1/P2), and major incident management. Adept at analyzing operational metrics to streamline processes, enhance knowledge management, and improve training outcomes. Successfully coordinated cross-functional teams to ensure alignment, efficiency, and seamless service delivery. Proficient in managing cross-functional teams, fostering collaboration, and leveraging data-driven insights to improve service delivery, client satisfaction, and business continuity.With expertise in backlog reduction, root cause analysis, capacity management, and driving continuous service improvement, I consistently deliver measurable results in optimizing IT infrastructure, streamlining operations, implementing scalable solutions, and enhancing overall system reliability. Committed to utilizing emerging technologies and industry best practices to drive innovation, operational excellence, and organizational success.
Experience
Subject Matter Expert
Mar 2025 — Present · Pune, IN
Results-oriented Subject Matter Expert with extensive knowledge in IT support and a focus on accelerating incident resolution while delivering outstanding customer service. Possesses deep expertise in diagnosing and resolving intricate technical issues, implementing effective ticket management strategies, and consistently achieving timely resolutions. Proven ability to collaborate seamlessly with diverse teams, implement process improvements, and significantly elevate overall service desk performance and customer satisfaction.
Education
Balbhim Arts, Science and Commerce College, Beed
Higher secondary school , Computer Science
M.G.M's Jawaharlal Nehru College of Engineering
Bachelor of Technology - BTech, electronics and telecommunication
2017 — 2021
Sanskar Vidhyalaya, Beed
SSC
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