Darshan Danda

About Darshan Danda

PMP® & ITIL® Certified | 22+ Yrs in Project/Delivery Mgmt | ERP, CRM, BI, AI |…

Experience

1. Global Product Manager Support Engineering Manager Technical Product Manager

   Salesforce

   Oct 2021 — Present

   Managing two Global Teams that focus on Product, Support and Operations • People Manager, responsible for KPIs and Appraisals • People Development, Innovation, Customer Satisfaction, Cost/Budget management, Hiring & Retaining High Performance Teams. • CSAT Lead - Brought CSAT from 3+ to 4.5+ out of 5 with team size increasing from 50 to 160 within 1 year. Scaling and sustaining High Customer Satisfaction for Tableau • Owning headcount and capacity planning and execution across global product group • Taking global accountability for operational queue management of Product Family including: global backlog management, global resource allocation within product area – with support of the Product Family Head • Achieve KPI’s across all areas in the Product Family and take ownership for their delivery across Product Family lines. • Initiate creation of best practices in line with strategic direction of Portfolio. • Maintain regular alignment and cooperation with leaders in other Lines of Business critical to the success of the product. • Act as a point of contact for escalations for your product area and work managed within the organization

Skills

• Web Services
• Xml
• Database Design
• Pl/Sql
• Requirements Analysis
• Java Enterprise Edition
• Sql
• Oracle E-Business Suite
• Soa
• Microsoft Sql Server
• Sdlc
• Oracle Applications
• Unix
• Solution Architecture
• Oracle
• Requirements Gathering
• Software Project Management
• Software Development Life Cycle (Sdlc)