Darshak Shah
Manager - Retail Operations | Internal Ombudsman Support - Axis Bank
- Role
- Manager at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Darshak Shah
Experienced professional with over 10 years of expertise in insurance operations…
Experience
Manager
Nov 2024 — Present · Mumbai, IN
Maintain required details for compliance/RBI submissions.• Review IO feedback on improvements, share with relevant units, and track progress in cadence meetings.• Maintain and publish IO referral dashboards, and monitor pendency, and TAT.• Track BO overruling IO decisions for Compliance and Regulatory submission.• Manage dashboards on customer liability cases, and payout totals based on IO decisions.• Oversee onboarding and daily IT/HR support for IOs, addressing queries and scheduling meetings.• Analyze weekly/fortnightly/monthly IO rejection data, publishing reports if cases weren\'t referred to IO.• Track pending cases due to non-acceptance/implementation of IO decisions.• Ensure payouts, SR closures, and customer responses on IO overruling bank decisions.
Education
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
HSC
2008 — 2010
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
SSC
1998 — 2008
Vinayaka Missions Sikkim University
Bachelor's degree
2015 — 2017
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