Darryl P. M.
Client Experience Director @Inicio Ai
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WORK HISTORY
Client Experience Director @Inicio Ai
West Yorkshire, GB
ABOUT DARRYL P. M.
I am a senior financial services leader with 20+ years’ experience delivering transformation, building partnerships, and driving customer outcomes across Tier 1 banks and high-growth fintechs.Through Mind Games Media, I provide independent management consultancy to financial services businesses navigating growth, change, and commercial complexity - helping organisations assess what they have, identify what they’re missing, and activate what’s possible.I speak Product, Operations, Partnerships, and Risk fluently, and understand the regulatory realities of operating in FCA-regulated environments. I am often engaged when businesses need an experienced external perspective to surface commercial opportunities, strengthen client relationships, improve operational performance, or translate strategy into delivery.My background spans Lloyds Banking Group, Barclays, TSB, Lowell, and Inicio AI - giving me rare breadth across retail banking, debt management, Open Banking, fintech partnerships, and AI-enabled customer journeys.Outside of consultancy, I’m passionate about social impact - particularly raising awareness of male domestic abuse through Mind Games Media’s education and presentation work.Open to both consultancy engagements and senior permanent leadership opportunities in financial services.
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