Darryl L. Jefferson

Director of Operations @Franchise Brokers Association

Orlando, FL, US
EMAILS
d••••••••@franchiseba.com
MOBILE NUMBERS
+14•••••••95

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WORK HISTORY

May 2013 — Present

Director of Operations @Franchise Brokers Association

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Orlando, FL, US

The Franchise Brokers Association is an association dedicated to helping franchise brokers and consultants build thriving practices. As the hub of the franchise community, the FBA sets the standard for the exchange of information among consultants, franchisors, funding sources and other essential resources so the clients of our community are served with the highest level of integrity and professionalism.Director of Operations, providing Operational and Strategic guidance to Executive Director, Marketing Director and Sales and Operations managers.o Oversee execution of daily operations of business, encompassing client experience and financial performanceo Drive quality of delivered services to clients and internal business processeso Champion Human Resource initiatives within the company and drive employee satisfaction programs.o Lead strategic planning initiatives to expand revenue streams and foster strategic partner alliances.

EDUCATION

1981 — 1984

DeVry University

Bachelor of Science, Electrical and Electronics Engineering

2002 — 2005

Keller Graduate School of Management of DeVry University

Master of Business Administration (MBA), Finance, General

2016 — 2017

Joseph Business School

Certificate of Completion, Entrepreneurship/Entrepreneurial Studies

SKILLS

Program ManagementProject ManagementBusiness AnalysisData AnalysisInstructor-Led TrainingPresentation DevelopmentSap PortalSap BiOperations ManagementPersonnel ManagementTroubleshootingCommunication SkillsInterpersonal Communication AbilitiesBusiness Process ImprovementEnterprise SoftwareProcess ImprovementCross-Functional Team LeadershipManagementLeadershipTrainingSemiconductorsSix SigmaChange ManagementManufacturingCustomer ServiceSupply Chain ManagementBusiness DevelopmentProcess EngineeringAnalysisForecastingPowerpointErpMicrosoft ExcelField ServiceBusiness Process Re-EngineeringQuality ManagementVirtual TeamsSap ErpTraining DeliveryData Mining

ABOUT DARRYL L. JEFFERSON

Uniquely experienced technical and business operations leader with extensive experience…

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