Darryl Wallace
AWS | Security+ Certified | Cybersecurity-IT Professional Hands-On Training in Threat Analysis, Network Defense, and Incident Response
- Role
- Technical Support Agent at Retail Imaging
- Location
- Fitzgerald, GA, US
- LinkedIn followers
- 500 followers
About Darryl Wallace
I’m a CompTIA certified cybersecurity professional in training with 5+ years of experience in customer service and internal IT support roles at companies like Humana and BroadPath. I’ve delivered Tier 1/Tier 2 support in remote environments—now pivoting into a cybersecurity-focused career. Currently completing Springboard’s Cybersecurity bootcamp and developed hands-on skills in: Nmap, Wireshark, Linux, and forensic tools TCP/IP, OSI Model, and secure protocols Hashing, digital signatures, symmetric/asymmetric encryption Red Team vs. Blue Team strategies, Cyber Kill Chain, attack types Social engineering detection, account management, CTI, and Zero Trust principlesHave also obtained certificates of completion for Google Cybersecurity, Data Analytics, and Advanced Data Analytics I\'m seeking a remote-first IT or security role where I can leverage my support experience and growing cybersecurity skill set to protect systems and users more proactively. Let’s connect if you\'re looking for an IT support pro with a security-forward mindset.
Experience
Technical Support Agent
Nov 2025 — Present
Troubleshoot customer technical issues across phone, email, and chat while maintaining SLA.•Document system issues and resolutions to improve team knowledge and reduce repeat problems.•Identify documentation gaps and escalate recurring issues to enhance processes and product accuracy.•Balance live support and follow-up tasks while maintaining service quality.•Shadowed senior technical staff to observe full incident lifecycle, and escalation decisions across teams.•Document all work accurately and clearly in the appropriate systems.
Education
CompTIA Tech Career Academy
Security+ Certification
Coursera
Google Cybersecurity Professional
Amazon Web Services (AWS)
AWS Certified Solutions Architect - Associate
Coursera
Google IT
Coursera
Google Cloud Digital Leader Training
Coursera
Google Data Analytics
Coursera
Google Advanced Data Analytics
Fitzgerald High School
High School Diploma
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