Darryl Russell

Information Technology Support Specialist @Imagine One Technology & Management, Ltd

Yorktown, VA, US

Manage the ticket que in ServiceNow for the NMMES program. Triage the tickets and assigning them to the proper group within the organization.• Manage government directed Actions (GDAs)• Assist with lifecycle oversight of Change, Problem, and Incident management actions to en-sure implementations are completed in accordance with established timeframes.• Ensure real time information exchange of operational, critical situations, and disaster prepar-edness to shipyard customers.• Assist with and occasionally hosts business continuity restoration calls.• Utilize internal systems to report incidents to leadership.• Take escalations if any alerts/events are identified by monitoring analysts as significant and re-quiring action.• Providing provide support in the development, integration, deployment and sustainment of new systems, software, and capabilities.• Conducting requirements analysis and verification• Analyzing and recommending technical solutions for complex systems and networks• Installing, configuring, testing, and maintaining equipment, operating systems and related software• Monitoring and maintaining the inventory of assets.• Developing and/or review technical documentation.

DeVry University Arlington, Virginia

Business & Management, Business, Management, Marketing, and Related Support Services

University of Maryland Eastern Shore

Sociology

Wor-Wic Community College

Hotel, Motel, and Restaurant Management

Inovious Technologies

CompTia A+ ce , PC /Windows Operations, PC maintenance, Cyber Technologies

Inovious Technologies

Comp Tia A+ ce Certification/COMP001021189489, Information Technology & Network Administration

SMOOTH ACADEMY LLC

CompTia Security +ce certification, COMP001021189489‎

Inovious Technology

CompTia Network +, Internet & IT Network management, installation and configuratiom

Syracuse University

ONWARD TO OPPORTUNITY, Customer Service Excellence