Darryl Russell

About Darryl Russell

Field Service / IT Customer Relationship Manager Auto Repair Sales, Tire Sales…

Experience

1. Information Technology Support Specialist

   Imagine One Technology & Management, Ltd

   Apr 2021 — Present · Yorktown, VA, US

   Manage the ticket que in ServiceNow for the NMMES program. Triage the tickets and assigning them to the proper group within the organization.• Manage government directed Actions (GDAs)• Assist with lifecycle oversight of Change, Problem, and Incident management actions to en-sure implementations are completed in accordance with established timeframes.• Ensure real time information exchange of operational, critical situations, and disaster prepar-edness to shipyard customers.• Assist with and occasionally hosts business continuity restoration calls.• Utilize internal systems to report incidents to leadership.• Take escalations if any alerts/events are identified by monitoring analysts as significant and re-quiring action.• Providing provide support in the development, integration, deployment and sustainment of new systems, software, and capabilities.• Conducting requirements analysis and verification• Analyzing and recommending technical solutions for complex systems and networks• Installing, configuring, testing, and maintaining equipment, operating systems and related software• Monitoring and maintaining the inventory of assets.• Developing and/or review technical documentation.

Education

• DeVry University Arlington, Virginia

  Business & Management, Business, Management, Marketing, and Related Support Services

  2015 — 2017

• University of Maryland Eastern Shore

  Sociology

  1989 — 1991

• Wor-Wic Community College

  Hotel, Motel, and Restaurant Management

  2007 — 2010

• Inovious Technologies

  CompTia A+ ce , PC /Windows Operations, PC maintenance, Cyber Technologies

• Inovious Technologies

  Comp Tia A+ ce Certification/COMP001021189489, Information Technology & Network Administration

  2017 — 2023

• SMOOTH ACADEMY LLC

  CompTia Security +ce certification, COMP001021189489‎

• Inovious Technology

  CompTia Network +, Internet & IT Network management, installation and configuratiom

• Syracuse University

  ONWARD TO OPPORTUNITY, Customer Service Excellence

Skills

• Profit
• Sales Management
• Customer Satisfaction
• Training
• Automotive
• Sales Operations
• Customer Retention
• Customer Service
• Retail
• Sales
• Inventory Management
• Inventory Control
• Sales Process
• Microsoft Excel
• Team Building
• Management