Darryl Mighten
Front Line Manager @BT Group
Belfast, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2017 — Present
Front Line Manager @BT Group
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EDUCATION
2010 — 2011
Rutledge Recruitment and Learning
NVQ - National Vocational Qualification
2004 — 2010
Bangor Grammar School
High School
SKILLS
Process ImprovementManagementCall CentersCoachingTeam ManagementLeadership DevelopmentKpiCustomer Relationship Management (Crm)Public SpeakingOutsourcingContact CentersEmployee EngagementWorkforce ManagementCustomer ExperienceOperations ManagementLeadershipService DeliveryBpoTime ManagementCommunicationChange ManagementReporting & AnalysisCustomer ServiceTelecommunicationsTrainingCustomer SatisfactionTeam LeadershipRecruitingPerformance ManagementSla
ABOUT DARRYL MIGHTEN
Senior operations and service delivery leader with 15 years’ experience running complex…
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