Darryl Hargrove

Experience

1. Verizon Senior Project Manager

   Mad

   Jun 2024 — Present · Atlanta, GA, US

   Led the go-to-market strategy and campaign execution for Verizon’s prepaid business, managing a team of 5+ project managers and campaign specialists. Delivered a 15% improvement in customer retention and a 12% decrease in churn through highly targeted, data-informed initiatives.• Built and implemented a performance measurement system, working closely with 6+ business units, to track multi-channel campaign effectiveness. Fostered a team culture that prioritized data-driven decision-making, resulting in consistent quarterly strategy shifts that aligned with executive objectives.• Mentored junior team members, helping them develop their project management skills, resulting in a 20% improvement in project completion rates and a 30% increase in internal team satisfaction.• Championed an AI-driven personalization initiative (Apple Intelligence) that refined Verizon’s email marketing strategy, driving a 25% increase in open rates and an 18% lift in click-through performance.

Education

• University of Maryland

  Master of Business Administration - MBA

• Towson University

  Bachelor's Degree

• Harvard Business School Executive Education

  Authentic Business Leadership