Darron I.
Customer Experience Lead for AI Business Solutions | Microsoft
- Role
- Director of Customer Experience at Microsoft
- Location
- Orange, CA, US
- LinkedIn followers
- 500 followers
About Darron I.
I played a key role in advancing AI-driven solutions that connected global sales with Microsoft\'s technical delivery eco-system. My team and I created and implemented strategies that provided real-time recommendations, boosting sales and ensuring smooth delivery of Microsoft\'s products and services.I led innovative business programs within Microsoft\'s Customer and Partner Solutions organization, managing a product portfolio that achieved 10-15% annual revenue growth and reduced delivery times by promoting repeatable solutions.I delivered numerous large-scale digital transformation projects for enterprise customers, collaborating closely with leadership to shape and execute their vision.My expertise includes deep technical knowledge, digital and workforce transformation, product and program management, go-to-market strategies, cross-functional collaboration, stakeholder engagement, and people and business management, all focused on achieving meaningful results.I\'m passionate about utilizing AI and cloud technologies to create and promote solutions that empower businesses worldwide.
Experience
Director of Customer Experience
Nov 2025 — Present
I work with senior leaders, empowering them to deliver transformative customer experiences through planning, co-creating, executing, and driving adoption of Microsoft\'s Global Customer Experience (CX) strategy.
Education
University of Utah
Bachelor's degree, Anthropology
1986 — 1990
Skills
- Leadership
- Architectures
- Security
- Enterprise Software
- Enterprise Architecture
- Virtualization
- Program Management
- Professional Services
- IT Service Management
- Erp
- Change Management
- Product Management
- Cloud Computing
- Microsoft Technologies
- Architecture
- Disaster Recovery
- Process Improvement
- Consulting
- Partner Management
- IT Management
- Software Project Management
- Pre-Sales
- Service Delivery
- Sharepoint
- Sdlc
- Solution Architecture
- Vendor Management
- IT Strategy
- Management
- Strategy
- Business Intelligence
- Integration
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