Darrius Johnson
Senior Client Services Support Specialist @ S&P Global | Business Relationship Management
- Role
- Senior Client Services Support Specialist at S&P Global
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Darrius Johnson
Stepping into the shoes of S&P Global\'s Senior Client Services Support Specialist, my…
Experience
Senior Client Services Support Specialist
Mar 2022 — Present
Assisted clients in navigating and extracting data from the S&P Global Market Intelligence product suite to meet their business needs.Provided high-level support and problem-solving for C-Level Executives and Investor Relations teams at Fortune 500 companies.Managed inquiries and offered solutions for BD Corporate CRM and Capital Access platforms, ensuring client satisfaction.Utilized Salesforce to track client requests, manage sales leads, and streamline workflows.Supported clients in maintaining investor relationships through targeted prospecting, event planning, communications, and daily operations.Proactively engaged with clients, delivering product demos and training sessions to enhance their use of S&P Global Market Intelligence offerings.Conducted thorough assessments of client workflows before training, delivering tailored instructional content to maximize product utility.Assisted clients in building financial models using the S&P Global Market Intelligence Excel Plug-in for enhanced data analysis.Responded to client data feed inquiries, ensuring accurate and timely delivery of requested information.Collaborated with content, commercial, and technical teams to resolve client queries and maintain data quality standards.Accurately tracked and documented client issues, ensuring timely resolution within the Client Relationship Management system.Partnered with internal teams to route client concerns, improvement requests, and sales leads effectively.Stayed current on new and existing product offerings, ensuring clients received up-to-date information and solutions.Documented newly discovered solutions and product updates for internal knowledge sharing and continuous improvement.
Education
North Carolina Central University
Bachelor of Business Administration (BBA), Business Administration and Management, General
2008 — 2012
North Carolina Central University
Master of Business Administration (MBA), Business Administration and Management, General
2015 — 2017
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