Darrin Koonce

About Darrin Koonce

Collaborative, creative, adaptable operator with expertise in operations, customer success & people management. Passionate about marketplaces and the convergence of supply & demand to drive growth and serve customers.Fifteen plus years’ experience in partner operations, customer success, product & content management with additional experience in growth, project management, logistics & fulfillment, SaaS, operational strategy and product marketing.At it\'s core I am…-Customer obsessed & thrive in a fast paced organization focused on speed and decision making -An excellent collaborator to drive a high level of alignment across the organization-An operator who uses data to drive decisions and execute a strategic plan-Seasoned manager with experience in both high growth & established businesses

Experience

1. Director of Product Operations

   Zumper

   Oct 2023 — Present · San Francisco, CA, US

   Lead operational functions including partner relationships, customer support & internal ops functions supporting sales, product, customer success & more• Manage P&L of revenue partnerships including setting forecasts, optimizing the marketplace to hit revenue goals & report out with C-level suite.• Lead support operations through outsourcing & AI solutions to drive fast SLA\'s and one touch ticket resolution• Develop & implement internal operational processes to support sales, product & customer success teams to maintain product quality & customer satisfaction

Education

• University of San Diego

  Bachelor’s Degree, Business Administration and Management, General

  1998 — 2001

Skills

• Analytics
• Online Advertising
• Management
• Strategy
• E-Commerce
• Social Media Marketing
• Digital Marketing
• Strategic Partnerships
• Web Analytics
• Event Management
• Marketing
• Catalogs
• Social Media
• Sports Marketing
• Online Marketing
• Advertising