Darrik Miller

Experience

1. Senior Operations Manager, Edge

   Qualtrics

   Jan 2024 — Present

   In addition to my previous duties as Operations Manager, I also lead multiple company-wide initiatives.1. Transformation Office - I am part of cross-departmental executive leadership team working to streamline sales processes from end-to-end (from Lead generation through cash collection and final delivery of products & services) a. Thus far, we have reduced average process length down by 40% and sales efficiency has gone up by 125%2. AI Products and Strategies - I have been an individual contributor (technical) as well as an Initiative Leader on the company\'s prioritized AI products and strategies. a. Topline Revenue is 12x higher than target in 2025 and continues to grow pace.Some of the things that my cross-functional team is responsible for: • Manage timelines, Risk Management, project scope & costs, client satisfaction, quality of deliverables, and expectations of customers and vendors• Work with engineers and researchers to improve the software experience for internal and external users• Report on project deliverables, including dashboards, data analysis, and powerpoints• Provide research consultation to improve methodology of research design and data collection• Data analysis to help inform client business decisions

Education

• Brigham Young University

  Bachelor of Science (B.S.), Chemical Engineering

  2009 — 2016