Darrick Nelsen
Business Strategy and Operations Leader
- Role
- Customer Service Manager at Hoshizaki America
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Darrick Nelsen
Business Strategy and Operations Consultant with over 20 years of experience leading…
Experience
Customer Service Manager
Mar 2025 — Present · Franklin, MA, US
Oversees the end-to-end operations of the Customer Service department, including order management, sales reporting, inventory coordination, and fulfillment strategies.• Ensures accurate and timely processing of all sales orders in alignment with corporate sales procedures and compliance policies, driving operational consistency and customer satisfaction.• Serves as the primary liaison with Channel Partners and key stakeholders, applying diplomacy and strategic communication to strengthen relationships and drive revenue growth.• Analyzes sales and supply chain data (e.g, shipping schedules, inventory levels, and demand forecasts) to resolve escalated customer issues and prioritize critical shipments.• Partners with regional and national leadership teams to drive attainment of monthly, quarterly, and annual sales targets through proactive process improvements and performance coaching.• Manages complex issue resolution across billing, order discrepancies, returns, and concessions, leveraging ERP/MRP systems, shipping platforms, and Microsoft Office Suite.• Leads inventory purchasing for stock equipment on a weekly cadence, aligning procurement with forecasted sales demands to optimize fulfillment and minimize backorders.
Education
Becker College
Bachelor's Degree, Magna Cum Laude
2014 — 2015
Grantham University
Other
2011 — 2013
Skills
- Customer Service
- Training
- Transportation Management
- Event Planning
- Command
- Security Management
- Intelligence Analysis
- Information Warfare
- Military Experience
- Security Clearance
- Security
- Psychological Operations
- Intelligence
- Powerpoint
- Microsoft Excel
- Training Management
- Army
- Military
- Military Personnel
- Management
- Team Building
- Physical Security
- Public Speaking
- Microsoft Word
- Team Leadership
- Analysis
- Afghanistan
- Personnel Security
- Process Improvement
- Electronic Warfare
- Outlook
- Microsoft Office
- Leadership
- Transportation Planning
- Team Mobilization
- Jpas
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