Darren Solomon

About Darren Solomon

Accomplished Senior Technology Leader with two decades of experience spearheading and driving transformative and pivotal enterprise-level projects for organizations generating revenues up to $2 billion. Adept at interfacing with C-level executives, I have consistently delivered innovative solutions and operational improvements that significantly enhance business operations and cybersecurity. Expert in blending advanced technical skills with strategic business management to drive significant operational improvements and innovation. Developed and implemented cutting-edge methodologies, such as a self-health check system using synthetic transactions for real-time service monitoring, dramatically enhancing monitoring team capabilities. Led the technical migration of on-premise systems to cloud infrastructures, significantly optimizing performance and scalability.Proven leadership in transforming business processes and data management, including orchestrating a strategy for logical data separation which enabled secure multi-tenancy capabilities critical for client cost savings. Directed a project that reduced maintenance windows by 70% through automation, drastically improving system efficiency. As Chief of Staff for CyberOps, I interfaced sometimes daily with C-level executives, directing strategic initiatives across the organization. I have, in past roles, regularly engaged with top-tier executives to report on security incidents, project progress, and strategic initiatives, ensuring alignment with corporate goals. Instrumental in pioneering innovative solutions that led to the issuance of a patent, underscoring my commitment to advancing industry standards and enhancing organizational value.While actively participating in compliance activities, I significantly contributed to achieving PCI and HIPAA certifications by managing critical documentation and supporting forensic discoveries. My career is characterized by my ability to merge technical insight with proactive leadership to deliver solutions that enhance company infrastructure, security, and profitability. My broad technical acumen, coupled with a proactive leadership style, positions me to effectively lead large-scale projects that meet stringent performance, quality, and compliance standards. Eager to leverage my extensive technical leadership and operational management experience in IT operations and strategic oversight to drive significant enterprise value, I am positioned to make a substantial impact on your organization.

Experience

1. Engineering Manager

   NiCE

   Jun 2024 — Present · Sandy, UT, US

   Team Leadership: Mentor and guide a team of engineers, fostering professional growth and creating a culture of continuous improvement.Project Management: Oversee the planning, execution, and successful delivery of software projects, ensuring they are completed on time and within budget.Technical Excellence: Champion best practices in software development, including code quality, testing, and documentation.Collaboration: Work closely with cross-functional teams, including product management, design, and QA, to ensure alignment and deliver exceptional products.Strategic Planning: Contribute to the strategic direction of the engineering department, aligning team goals with company objectives.

Education

• University of Phoenix

  Bachelor of Science (BS)/Bachelor of Arts, Business Management

  2008 — 2009

• Axia Business College

  AAB, Business management

  2005 — 2007

• University of Phoenix

  BS, Management

  2008 — 2009

Skills

• Team Leadership
• Customer Satisfaction
• Training
• Leadership
• Agile Methodologies
• Management
• Customer Retention
• Direct Sales
• Solution Selling
• Salesforce.com
• Incentive Programs
• Employee Relations
• Account Management
• Recruiting
• Lead Generation
• Call Centers
• Software as a Service (Saas)
• Cloud Computing
• Workforce Management
• Sales Process
• Enterprise Software
• Saas
• Internet Recruiting
• Call Center
• Crm