Darren Polino
Strategic Contact Center Leader | Team Builder & Motivator | Metrics and Analytics | Continuous Improvement
- Role
- Sr Director, Contact Center at Classic Vacations
- Location
- Oceanside, CA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Darren Polino
A highly accomplished and dynamic Contact Center Professional with extensive experience…
Experience
Sr Director, Contact Center
Oct 2023 — Present · San Diego, CA, US
Education
California State University-San Bernardino
Bachelor of Arts (BA), English Language and Literature, General
University of Illinois Urbana-Champaign
Masters, Business Administration and Management
2021
Skills
- Process Improvement
- Loan Servicing
- Team Building
- Management
- Mortgage Banking
- Team Leadership
- Customer Service
- Credit
- Performance Appraisal
- Credit Analysis
- Credit Risk
- Loss Mitigation
- Mortgage Lending
- Kpi Implementation
- Kpi Dashboards
- Analytics
- Performance Management
- Financial Services
- Project Management
- Kpi Reports
- Leadership
- Call Center Administration
- Sales
- Training
- Customer Satisfaction
- Finance
- Strategic Planning
- Consumer Lending
- Credit Cards
- Residential Mortgages
- Mortgage Servicing
- Customer Engagement
- Loans
- Call Centers
- Banking
- Loan Origination
- Risk Management
- Collections
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