Darren Pearlman

About Darren Pearlman

Roles of interest: Account Manager · Client Relationship Manager · Customer Success Manager · Customer Onboarding Manager · Project ManagerI am a client relations professional who works in fast-paced, deadlines driven environments, and have superior communication skills to maintain profitable business relationships.My recent endeavors have strengthened my skills in project management involving client success, retention, and onboarding. I have previous experience overhauling internal operations, as well as in recruiting, hiring, and training new staff. I have overseen content creation and analyzing engagement metrics for social media platforms. I plan to showcase leadership in an interpersonal role by taking ownership of client accounts, and fortifying relationships that will maximize revenue through return business. I am a graduate of the University of Southern California (USC) with a degree in Communication from USC’s Annenberg School for Communication & Journalism with Cum Laude honors. I currently live in New York City and open to hybrid and/ or remote work.Core Competencies: Microsoft Word, Powerpoint, ExcelSocial Media Content Creator: Facebook, Instagram, LinkedIn, TikTokGo-to-market strategyProject ManagementAccount Management Hospitality ManagementOnboarding and ImplementationB2B SalesB2C SalesEmail marketing eCommerce clientele and Shopify API integrationJira, Asana, Salesforce, Monday.com, Zendesk, SmartsheetFigma, Sendinblue, Whimsical, MailchimpI managed the technical support and activation of over 900+ eCommerce businesses as the primary point of contact for LivePerson\'s subsidiary platforms in eCommerce and conversational AI, respectively. I have been recognized as September 2020 Employee of the Month for exceptional project management and high-quality results at PPG Services. While employed there, I maintained relationships with 40+ national enterprise accounts generating over $2 million in sales by coordinating and executing over 750 projects in one year. At Loop Global, I focused on onboarding electric vehicle charging stations at sites across the country for a diverse network of properties. With close to active sites, I acted as the main point of contact for troubleshooting, remittance, and client management system (CMS) concerns while developing internal processes, including field support site visits and warranty replacement stations (approval and shipping of new stations).

Experience

1. Senior Onboarding Manager

   Justworks

   Jun 2025 — Present · New York, NY, US

   Justworks takes the busyness out of growing a business and alleviates the unknown. We’ve combined a simple platform and exceptional 24/7 customer service with the power of a PEO (Professional Employer Organization), so all teams get access to corporate-level benefits, seamless payroll, HR tools, and compliance support all in one place.• Effectively manage the customer onboarding process from time of sale through first payroll for complex customers• Work closely with the Sales and Customer Success teams to ensure smooth and continuous service between phases of the customer lifecycle• Consistently communicate onboarding status and deadlines to ensure customers meet their deliverables and feel confident in Justworks• Lead customized introduction calls to establish rapport, understand client goals, and pave the way for a successful partnership• Facilitate comprehensive payroll calls to ensure accurate and timely payroll processing• Encourage customers to engage directly in the Justworks platform to achieve a clear and comfortable understanding of all services and features available through in depth product walkthroughs and ongoing training calls• Expertly explain complicated concepts (related to health insurance, compliance, taxes) in simple, user-friendly terms• Creatively solve problems and navigate through roadblocks that come up due to unique customer needs

Education

• University of Amsterdam

  Social Science

• University of Southern California

  B.A., Communication